Returns

Please return your product(s) to:

VIEILLE

EGEGADE 7 KLD TH

2200 KBH N

Denmark

CVR.: 43899139

Info@vieille.dk

You must return to this address. We do not pick up orders at pick-up shops.

If the style was not the right for you, we gladly accept returns within 14 days, providing the goods are in original condition, unworn, and with the original tags and packaging. In order to return your order you must contact us by mail at info@vieille.dk no later than 14 days after the date of receipt. We will provide you with a return formular that you will have to print, fill out and include when returning your order.

We do not cover shipping expenses for returns. We do not accept items that have been worn, altered, or washed. Please remember to pack the goods responsibly, to avoid damage in the post. Send returns with track and trace and insured package, as Vieille can't take responsibility for damaged or lost goods. As soon as we have received the returned items and they have undergone a quality control check we will credit your account/credit card within 14 days. Please keep your postage receipt as a proof that the package was sent and in case that tracking will be necessary.

FOR RETURNS FROM NON EU COUNTRIES:

If you reject to receive your package or refuse to pay your duty bill, please note that the duty will be deducted from your refund once we receive the returned goods.

If you have received an order, and the items does not fit you, please make sure to return it within 14 days, and mark the package as "return of goods" as we won't cover any additional duties once the package re-enters EU.

For Danish orders ordered with pick-up in our Copenhagen store:

Please feel free to pick up when ever you have the time, but please note that orders picked up more than 4 weeks after order date, is not refundable and can only be exchanged to gift card / other products.